Refund policy

RETURN AND REFUND POLICY

Last updated: 27 July 2026

AUSTRALIAN CONSUMER RIGHTS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot legally be excluded.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

Contact Domazz if a product:

  • Arrives damaged.

  • Is faulty, defective or unsafe.

  • Does not work as reasonably expected.

  • Is materially different from its description or images.

  • Is not the product ordered.

  • Otherwise fails to meet an applicable consumer guarantee.

Email domazztecnologia@gmail.com as soon as reasonably possible and include:

  • Your name and order number.

  • A description of the problem.

  • Photographs or videos showing the product and problem, where reasonably possible.

  • Photographs of the packaging if the product was damaged during delivery.

Photos and videos help us assess the issue but do not remove any legal right to a remedy.

Do not send a product to the supplier, manufacturer or another address until Domazz provides return instructions.

MAJOR PROBLEMS

When a product has a major problem under applicable consumer law, the customer may choose a refund or replacement.

A major problem may include a product that is unsafe, substantially different from its description or unable to perform its normal purpose and cannot easily be fixed within a reasonable time.

MINOR PROBLEMS

When a problem is minor, Domazz may provide a repair or another appropriate remedy within a reasonable time.

If the problem cannot be repaired or resolved within a reasonable time, the customer may become entitled to a replacement, refund or another remedy provided by applicable law.

ASSESSMENT OF PRODUCTS

Domazz may reasonably assess a product before providing a remedy. This assessment may be completed using photographs, videos, troubleshooting information or a physical inspection.

The product does not need to be in its original packaging when the return concerns a fault or another consumer guarantee. However, proof of purchase may be required.

RETURN SHIPPING COSTS

Please contact Domazz before returning a product so we can provide the correct return instructions and address.

If a product is confirmed to have a problem covered by applicable consumer law, Domazz will reimburse reasonable return postage or transport costs paid by the customer. Keep receipts for these expenses.

For a faulty product that is large, heavy or difficult to return, Domazz will arrange collection or pay the reasonable collection cost where required by law.

If an assessment determines that the product is not faulty or non-compliant, the customer may be responsible for reasonable collection or inspection costs, but only after being informed of an estimate before those costs are incurred.

CHANGE-OF-MIND RETURNS

Domazz does not currently offer returns, exchanges or refunds solely because a customer:

  • Changes their mind.

  • No longer wants or needs the product.

  • Finds the product cheaper elsewhere.

  • Orders the wrong size, colour or model despite receiving the product ordered and accurately described.

A different change-of-mind arrangement may be offered for a particular product if it is clearly stated on its product page or agreed to by Domazz in writing.

This section does not apply when a product is faulty, incorrectly described, unsafe or otherwise fails to meet a mandatory consumer guarantee.

ORDER CANCELLATIONS

To request an order cancellation, email domazztecnologia@gmail.com as soon as possible.

We will attempt to cancel an order before processing or fulfilment begins, but cancellation cannot be guaranteed after the order has been accepted or sent to a fulfilment supplier.

If Domazz cannot supply an ordered product, the customer will receive a full refund for the unavailable product.

REFUNDS

Approved refunds will be issued to the original payment method unless the customer agrees to another lawful method.

Refund processing times may depend on PayPal, the customer’s bank or another payment provider. Domazz will confirm when the refund has been submitted.

A refund required because of a faulty or non-compliant product will include any amount that must be refunded under applicable law. We will not charge a restocking fee for a product returned because of a confirmed fault or consumer-guarantee failure.

REPLACEMENTS

If a replacement is approved, Domazz will provide information about availability and the expected dispatch time.

If an appropriate replacement cannot be supplied within a reasonable time, the customer may be entitled to a refund or another remedy under applicable law.

PRODUCT MISUSE

A customer may not be entitled to a remedy when the product problem was caused by unreasonable misuse, accidental damage after delivery or use contrary to clear product instructions.

This does not affect rights relating to a separate fault or problem that was not caused by the customer.

CONTACT

To request assistance, a return, a replacement or a refund, contact:

Domazz
Email: domazztecnologia@gmail.com
Business location: Argentina